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Keys to a Quality Service Coordination Program

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13 sections 5 learning objectives
Do you sometimes think to yourself, “am I following the HUD regulations?” or perhaps “what is this quality assurance, I keep hearing about?” This module will clear those questions up and provide you with tools and techniques for developing a successful Service Coordination Program. In particular, you will get a comprehensive overview of Quality Assurance Supervision, recommendations on working with your Property Manager and on-site team and ideas on how to stay in compliance with the reporting required by HUD and your organization. The recommendations and policies contained in this module are intended to support the design and implementation of a successful Service Coordination Programs. It is assumed that Service Coordinator Models may vary and the recommendations should be adapted in good faith.

What You'll Learn

Module objectives

  • Explain the role of the service coordinator as a member of the management team.
  • Discuss quality assurance in evaluation of the service coordinator program.
  • Describe the role of supervision in implementing a successful service coordinator program.
  • Identify methods of establishing measurable outcomes and indicators of a successful service coordination program.
  • Identify quality assurance tools.

Table of Contents

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  1. Module Home

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  2. Objectives

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  3. Background

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  4. Defining Service Coordination

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  5. Defining Quality Assurance

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  6. Service Coordinator Role within the On-site Team

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  7. Reports and Compliance

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  8. Quality Assurance Tools

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  9. What Does It All Mean?

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  10. References

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  11. Post Test

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  12. Evaluation

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  13. Certificate

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