Individual Modules

People often rate conflict as a turning point in their work and personal relationships. Yet crucial conversations can become influential moments that matter in our lives, improving our…

Our society is becoming more diverse—not only in terms of race and ethnicity, but also in terms of how people identify themselves. What used to be a relatively simple question, “Who are you…

Motivational Interviewing is a communication technique that is specifically designed to resolve ambivalence about, and build motivation for behavior change. In other words, motivational…

In this module you will be given information that will help you understand the state of literacy in the U.S.; explore the meaning of health literacy and its ramifications for individuals,…

As we accommodate an ever-changing environment at home and work, this module defines what is good stress vs. bad stress and explores the impact that stress has on how we engage in the world…

Do you consider yourself to be a good listener? Or do you sometimes feel that things get in the way of your listening as effectively as you might want? The most ordinary conversations can…

Do you know how to “talk down” a resident who is becoming increasingly aggressive towards other residents in the building? Would you know what to ask if one of your residents told you that…

Service coordinators play a crucial role in connecting residents with a variety of services, some of which may not be readily available in their local communities. Many of these supportive…

The Professional Conduct and Ethics Module addresses ethical standards such as establishing professional boundaries and conduct, commitment to the resident/client, self-determination,…

Quality assurance professionals are impartial evaluators who, according to HUD, "provide checks and balances to ensure that a consistent and competent service coordinator program is…

This module provides a comprehensive overview of the foundational concepts of service coordination. Participants will learn about the role of service coordinators, the benefits and…

Chemical dependency affects all segments of our population, with devastating effects on families, personal health, financial stability, and community crime and violence. For many older…

Assessments are essential components of a Service Coordinator’s toolbox. Determining residents’ needs or abilities is key in providing assistance and making referrals for appropriate…