Conflict Resolution
People often rate conflict as a turning point in their work and personal relationships. Yet crucial conversations can become influential moments that matter in our lives, improving our…
AASC Professional Service Coordinator Program
Individual Modules
Explore self-paced learning modules built for service coordinators. Each module focuses on a specific skill area and can be completed on your schedule.
12 modules available
Diverse Needs: Fostering Cultural Competence
Our society is becoming more diverse—not only in terms of race and ethnicity, but also in terms of how people identify themselves. What used to be a relatively simple question, “Who are you…
Guiding Behavior Change through Motivational Interviewing
Motivational Interviewing is a communication technique that is specifically designed to resolve ambivalence about, and build motivation for behavior change. In other words, motivational…
Health Literacy and Its Impact on Health and Wellness
In this module you will be given information that will help you understand the state of literacy in the U.S.; explore the meaning of health literacy and its ramifications for individuals,…
Keys to a Quality Service Coordination Program
Do you sometimes think to yourself, “am I following the HUD regulations?” or perhaps “what is this quality assurance, I keep hearing about?” This module will clear those questions up and…
Life Management for the Service Coordinator
As we accommodate an ever-changing environment at home and work, this module will define what is good stress vs. bad stress, the impact that stress has on how we engage in the world, and…
Listening and Relationship Building
Do you consider yourself to be a good listener? Or do you sometimes feel that things get in the way of your listening as effectively as you might want? The most ordinary conversations can…
Mental Health Issues: Symptom Recognition, Intervention and Referral
Do you know how to “talk down” a resident who is becoming increasingly aggressive towards other residents in the building? Would you know what to ask if one of your residents told you that…
Navigating Federal Programs for Service Coordinators
Service coordinators play a crucial role in connecting residents with a variety of services, some of which may not be readily available in their local communities. Many of these supportive…
Professional Conduct and Ethics
The Professional Conduct and Ethics Module addresses ethical standards such as establishing professional boundaries and conduct, commitment to the resident/client, self-determination,…
Substance Abuse: Realities and Hope
Chemical dependency affects all segments of our population, with devastating effects on families, personal health, financial stability, and community crime and violence. For many older…
Using Screenings and Non-Clinical Assessments to Help Serve Your Residents
Assessments are essential components of a Service Coordinator’s toolbox. Determining residents’ needs or abilities is key in providing assistance and making referrals for appropriate…