Learning module

Diverse Needs: Fostering Cultural Competence

2 contact hours 5 learning objectives

Our society is becoming more diverse—not only in terms of race and ethnicity, but also in terms of how people identify themselves. What used to be a relatively simple question, “Who are you?” can now open the door to a wide range of answers. The AASC Code of Ethics states that “Service Coordinators shall have an ethical obligation to have a knowledge base of their residents’ culture and background, and be sensitive to the diversity of their residents, encouraging acceptance among different cultural groups.” In this module, we will explore diversity, cultural competence and overcoming stereotypes.

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What You'll Learn

Module objectives

  • Understand prejudice, bias and stereotypes.

  • Understand diversity in helping others.

  • Understand cultural competence and its importance to service coordination.

  • Identify tools for promoting cultural acceptance within a residential community.

  • Identify areas where further advocacy is needed to provide access to all minorities.

Table of Contents

Module sequence

  1. Module Home

    This introduction frames diversity in terms of race, ethnicity, identity, and individual resident needs. It introduces cultural competence and overcoming stereotypes.

  2. Objectives

    Review the learning objectives for this module. Use them to focus on the knowledge and skills covered in the sections that follow.

  3. Background

    This section introduces cultural competence and the diversity of residents served by service coordinators. It describes differences, similarities, and barriers that can affect culturally responsive service.

  4. What Is Cultural Competence?

    This lesson traces concepts of cultural diversity, awareness, sensitivity, and competence. It includes a section-review question about cultural incapacity and discusses organizational responsiveness to diverse groups.

  5. Providing Services in the Context of Diversity

    This section discusses providing services while considering diversity and individual differences. Learners will encounter related concepts, examples, and a section review.

  6. Stereotypes and Prejudice

    This section examines stereotypes, prejudice, bias, and their effects on service delivery. It includes examples, reflection material, and a section review question.

  7. Privilege, Oppression and Discrimination

    This lesson discusses privilege, oppression, prejudice, and systemic discrimination. It includes a section-review question and examples of racism, classism, ageism, sexism, heterosexism, and ableism.

  8. Working with Diverse Populations

    This section addresses working with diverse populations in service coordination. Learners will encounter population-focused considerations, examples, and a section review.

  9. Embracing Diversity

    This section discusses moving beyond tolerance toward actively embracing diversity. It outlines steps for recognizing bias, affirming people, and fostering an inclusive community.

  10. References

    This section lists sources on diversity, social justice, cultural competence, and related standards. Learners will encounter citations from professional organizations, government sources, and published works.

  11. Post Test

    Complete the module post-test to check your understanding of the material. Use the results to identify topics you may want to review.

  12. Evaluation

    Share feedback about the module and your learning experience. Complete this evaluation as you finish the module.

  13. Certificate

    Access your certificate after completing the required module activities. Use this section to view or download documentation of completion.