Mental Health Issues: Symptom Recognition, Intervention and Referral

Do you know how to “talk down” a resident who is becoming increasingly aggressive towards other residents in the building? Would you know what to ask if one of your residents told you that she was going to kill herself? If Mrs. Smith, on the second floor, told you that Hitler was talking to her from her television set, would you call the cable company for her? Service Coordinators are likely to encounter residents they serve who display symptoms of, or who are being treated for, a wide range of behavioral and mental health issues. This module will emphasize strategies designed for recognizing symptoms, intervening in crises, and making appropriate referrals for treatment.