Learning module

Service Coordination: Building a Strong Foundation

1.5 contact hours

This module provides a comprehensive overview of the foundational concepts of service coordination. Participants will learn about the role of service coordinators, the benefits and advantages of service coordination in residential settings, and the essential elements of service coordination programs.

Browse All Modules See the Full Bundle

Table of Contents

Module sequence

  1. Module Home

    This introduction provides an overview of service coordination, its residential-setting role, program elements, training, performance tracking, and funding. It also gives historical context for HUD's Service Coordinator Program and AASC.

  2. Service Coordination: Laying the Foundation

    This section introduces the foundation of service coordination. Learners will encounter core concepts and introductory material for the module.

  3. What Is a Service Coordinator?

    This section defines the service coordinator role in HUD-assisted housing. It describes linking residents with supportive services and working with housing staff and community resources.

  4. Benefits and Advantages in Residential Settings

    This lesson describes service coordinators as connections between residents, families, and community support services. It lists potential benefits for residents, housing management, and residential communities.

  5. Benefits and Advantages to Residents

    This section discusses benefits and advantages of service coordination for residents. Learners will encounter examples and related service-coordination concepts.

  6. Defining What We Do

    This section explains why service coordination was created and how it supports independent living. It describes the service coordinator role, core functions, and relationships with residents and housing staff.

  7. Eligibility and Funding

    This lesson outlines eligible HUD development types and funding options for service coordination programs. It covers grants, excess income, and budget-based rent increases or special rent adjustments.

  8. Categories and Guidance

    This section presents categories and guidance used in service coordination. Learners will encounter organized information and practical direction for the topic.

  9. Mandatory Service Coordinator Training

    This section describes HUD training guidelines for service coordinators in multifamily housing. It outlines initial training subject areas and ongoing continuing-education expectations.

  10. Tracking Performance

    This lesson covers tracking service coordination program performance, training, and required reporting. It describes HUD standards reports, quality assurance reviews, and on-site service coordinator reviews.

  11. Post Test

    Complete the module post-test to check your understanding of the material. Use the results to identify topics you may want to review.