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Listening and Relationship Building
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Do you consider yourself to be a good listener? Or do you sometimes feel that things get in the way of your listening as effectively as you might want? The most ordinary conversations can often be the most influential, becoming real moments that matter in our lives. One reason that conversations result in moments that matter is that people are listening carefully to one another. The purpose of this module is to help you further develop your listening skills. By its end you should be able to recognize barriers to effective listening, the elements of the listening process and types of listening. Our overall goal is to help you acquire strategies to become a more effective listener.
What You'll Learn
Module objectives
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Recognize the components of the listening process.
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Improve your listening skills.
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Understand how communication affects relationships.
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Recognize features of and ways to create supportive messages.
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Learn ways to communicate ideas clearly.
Table of Contents
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Module Home
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Objectives
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Background
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Why Listening is Challenging
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The Listening Process
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Understanding the Other's Perspective
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Analyzing and Remembering
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Evaluation in the Listening Process
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Responding
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What Does It All Mean?
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References
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Post Test
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Evaluation
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Certificate