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Conflict Resolution
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People often rate conflict as a turning point in their work and personal relationships. Yet crucial conversations can become influential moments that matter in our lives, improving our organizations and relationships. The difference is the way we communicate in these crucial conversations. This module provides examples of a variety of practices known to be effective for resolving conflict.
What You'll Learn
Module objectives
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Recognize your style of handling interpersonal conflict.
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Learn constructive conflict practices you can apply before conflict, at the start of the conflict, and during conflict.
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Acquire strategies that will help you break the patterns of destructive conflict.
Table of Contents
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Module Home
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Objectives
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Background
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What is Interpersonal Conflict?
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Conflict Management Styles
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Before the Conflict: Attitudes
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Starting the Conflict Conversation
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Win-Win Problem Solving
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After the Conflict
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Breaking Conflict Spirals
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Mediating Conflict
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Recap and Conclusion
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Endnotes
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Reference List
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Post Test
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Evaluation
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Certificate